We take spam seriously here at Solid Delivery and have a zero tolerance policy put into place. A spam email is an unwanted or unsolicited commercial e-mail message from someone you do not know or with whom you do not have an established business relationship.
Our Recipients, ISPs, and Blacklist Administration
Solid Delivery has a zero tolerance spam policy. Our business model differs from most email marketing services, which allows us to have much more control over what is sent through our trusted servers.
Solid Delivery provides large agencies a managed email marketing service. This means we review and send 100% of the emails and have full control of our server's activities. Solid Delivery can be reached at any time by ISPs and Blacklists administrators.
Report suspected abuse to abuse@soliddelivery.com. Contact us on relations@soliddelivery.com or call us on +44 (0)20 7952 4032. We will take the appropriate action and resolve any situation that arises.
Our relationship with ISPs and Blacklist Administrators
We are committed to providing the best service possible and work closely with ISP and Blacklist administrators. This important open relationship usually involves the following communications:
- - Feedback loops
- - Appropriate whitelist procedures
- - Emergency contact details
We encourage ISP and Blacklist Admin to contact us on relations@soliddelivery.com.
Our Clients responsibility and Service Agreement
Solid Delivery emails are sent via our fully managed agency service. The agencies clients are typically large blue-chip clients, and e-mails are sent to their opt-in emailing lists. All information comes directly from these clients who have all follow best practices for gathering and maintaining the communication lists.
We statistically have a 0.001% rate of emails marked as spam. We utilise feedback loops for all major web-clients and immediately unsubscribe any users who view the communication as spam and provide our clients with feedback of these recipients. Any excessive notifications are investigated immediately.
Although we are fully confident in our clients we do have a strict list of rules that fall into our Service Agreement. Every list is imported into our system by one of our staff and will be verified that it is up-to-date and previous unsubscribes have been removed.
If you have any questions about our Anti-Spam Policy or want to report suspected spam please feel free to contact us at anytime.
CAN-SPAM Act of 2003 (S. 877) - Summary:
The Controlling the Assault of Non-Solicited Pornography and Marketing Act requires:
- 1- Unsolicited commercial e-mail messages must be clearly labeled.
- 2- To include opt-out instructions and the sender's physical address and correct business email address.
- 3- prohibits the use of deceptive subject lines and false headers in such messages.
Click here for more details and to read the complete version online.
Address
Boxlight Media Ltd.
G06 International House
1-6 Yarmouth Place
Mayfair, London W1J 7BU
Telephone
+44 (0)207 952 4032
Fax
+44 (0)203 318 3110
Our clients are part of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, nonprofit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices.
Solid Delivery is part of Boxlight Media Ltd which is committed to developing new technologies that conform to all international online laws. For more information about TRUSTe seal program here.